: Katherine Kalthoff
: Better Than I Found It Stories of Patient Experience and Healthcare Leadership
: BookBaby
: 9781667876603
: 1
: CHF 10.50
:
: Biographien, Autobiographien
: English
: 292
: kein Kopierschutz
: PC/MAC/eReader/Tablet
: ePUB
Having worked in healthcare her entire career, Katherine Kalthoff has a few stories about patient experience. From overhauling culture to picking apart the tactics; from service recovery gone wrong to managing the difficult staff member, Kalthoff ties it all together with humor and humanity. A must-read for clinical staff and ancillary staff, customer service professionals and healthcare leaders, Better Than I Found It will challenge you to see patient experience in a whole new way.