| Foreword | 7 |
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| Preface | 9 |
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| Acknowledgments | 10 |
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| Contents | 11 |
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| About the Author | 14 |
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| List of Figures | 16 |
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| 1: Introduction: Waiting for Death? | 18 |
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| Reference | 20 |
| 2: Data-Driven Services: Model for an Industrial Turning Point | 21 |
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| 2.1 The Current Situation | 24 |
| 2.2 The Future Situation | 24 |
| Impacts on the Value Chain | 26 |
| Significance for the Manufacturing Industry | 27 |
| Disruption | 28 |
| 3: The Digital Revolution Is Everywhere | 30 |
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| 3.1 The Smartphone: The Data Vacuum | 31 |
| 3.2 Hesitation at the Expense of the Customer | 32 |
| 3.3 What the Sausage Packet Tells Us | 34 |
| 3.4 Driver Profiles | 35 |
| 3.5 160 l Water for a Cup of Coffee? | 36 |
| 3.6 Glimpse into the Future | 37 |
| References | 38 |
| 4: Data Is Power | 40 |
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| Focus: Your Place in the Value Chain | 41 |
| 4.1 Freedom in the Digital Era | 43 |
| 4.2 No Room for Restriction | 44 |
| Focus: Prepare for the Future | 46 |
| 4.3 A Change of Perspective | 47 |
| 4.4 Open Your Data Silos! | 48 |
| 4.5 Digital Behavior of Employees | 48 |
| 4.6 The Three Big Data Strategy Phases | 50 |
| 4.7 Ten Points for the Initial Digital Audit | 52 |
| References | 54 |
| 5: The Modern Value Chain Stage Architecture | 55 |
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| 5.1 Customers as Part of Supply Chain Management | 56 |
| 5.2 The Time Factor in the Value Chain | 57 |
| 5.3 Breathing for the Future | 58 |
| 5.4 Two Digital Launch Scenarios | 60 |
| 5.5 Team Building and Promotion | 62 |
| Focus: Your Digital Team Strategy | 62 |
| 5.6 Defend or Cooperate | 63 |
| References | 65 |
| 6: Call to Arms for a Change in Corporate Culture | 66 |
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| 6.1 Key Indicators for the Future | 67 |
| 6.2 Change Means Stress | 70 |
| 6.3 Enduring Small Indignities | 70 |
| 6.4 A Question of Personality | 71 |
| Focus: Your Change Management | 72 |
| 6.5 The Collapse of the Pyramid | 72 |
| Focus: The Three Levels of Development Possibilities | 74 |
| 6.6 Identifying Strengths | 75 |
| Focus: Accelerated Change Momentum | 76 |
| 6.7 Recognizing the Value in Mistakes | 77 |
| 6.8 New Guiding Principles in Industry 4.0 | 78 |
| Reference | 79 |
| 7: Progressive Thinking | 80 |
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| Focus: Achieving Scalability | 81 |
| 7.1 A Kind of Happiness | 84 |
| 7.2 Technology Is Like Magic | 84 |
| 7.3 Not Without Emotions | 85 |
| 7.4 Sidesteps Welcome | 87 |
| Focus: Transformed Distribution Channels | 88 |
| References | 88 |
| 8: Digital Society | 90 |
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| 8.1 No Science Fiction for Managers | 93 |
| 8.2 Attitudes of Engineers | 94 |
| Focus: Transparency | 95 |
| 8.3 Role Play Versus Job Descriptions | 96 |
| 8.4 Growth of Intelligence | 98 |
| References | 99 |
| 9: My Motto for Success? Adopt a Proactive Approach | 101 |
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| 9.1 Decision Chains Instead of Long-Term Strategy | 102 |
| 9.2 German Precision: A Digital Stumbling Block? | 102 |
| 9.3 Entering New Territory | 103 |
| 9.4 The Dwindling Power of the Baby Boomers | 104 |
| 9.5 The New Wild Ones | 106 |
| Focus: Digital Management Skills | 106 |
| 9.6 Milestones on the Journey | 107 |
| Focus: Setting Milestones | 108 |
| 10: Not Without a Team | 109 |
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| 10.1 The Digital Business Model as a Team Discipline | 111 |
| 10.2 The Benefit Is the Goal | 112 |
| 10.3 No Mission, No Team | 113 |
| Focus: In-Team Evaluation | 114 |
| 10.4 Do Not Manage, Coach! | 115 |
| 10.5 The Gate Method | 116 |
| Focus: Chain of Action Under the Stage Gate Method | 116 |
| 11: Celebrating Success and Failure Together | 120 |
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| 11.1 Fear Versus Composure | 121 |
| 11.2 The Three Types of Mistake According to Aristotle | 122 |
| 11.3 Blind Spots in the Process | 123 |
| 11.4 The Team in Focus | 124 |
| 11.5 Weaving New Patterns | 125 |
| 11.6 It Is Okay to Make Mistakes | 126 |
| Focus: Implementing an Error Culture | 126 |
| 11.7 The Line Between Success and Failure | 127 |
| References | 128 |
| 12: First, Look Inward, Then to the Customer | 129 |
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| 12.1 I See You | 130 |
| 12.2 Under the Surface | 131 |
| Focus: Customer Communication-Understanding the Customer | 131 |
| 12.3 How to Say a Lot by Saying Little | 133 |
| Focus: Internal Communication | 135 |
| 12.4 Obstacles Outwith Your Own Value Creation Stage | 136 |
| 12.5 The Dark Side of Communication | 137 |
| Focus: Code of Conduct in the Event of a Crisis | 138 |
| Reference | 139 |
| 13: Management 4.0 | 140 |
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| 13.1 On the Fence | 141 |
| 13.2 A Plan for the Future | 143 |
| 13.3 Employee Fears | 144 |
| 13.4 Team Mind Mapping | 146 |
| 13.5 Digitalization Roadmap | 147 |
| Focus: Your Digital Agenda | 147 |
| References | 149 |