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Cultural Intelligence in the World of Work Past, Present, Future

:	Yuan Liao, David C. Thomas
:	Cultural Intelligence in the World of Work Past, Present, Future
:	Springer-Verlag
:	9783030181710
:	1
:	CHF 76.00
:

:	Angewandte Psychologie
:	English

:	186
:	Wasserzeichen/DRM
:	PC/MAC/eReader/Tablet
:	PDF

This book provides a comprehensive review of both the theoretical development and empirical study of the concept of cultural intelligence. A review of previous work on cross-cultural competence provides an historical backdrop against which the two main theories of cultural intelligence are presented. These two approaches, as well as the assessments derived from them, are compared and evaluated. Issues associated with the measurement of cultural intelligence are examined in detail. An important feature of the review of the empirical work on cultural intelligence is that results are discussed in terms of the relationship of the four sub dimensions of the Cultural Intelligence Scale (CQS) and also that results using the Short Form Cultural Intelligence Scale (SFCQ) and other measures of the concept are included. The review of empirical work includes studies that cast cultural intelligence as an antecedent, as a dependent variable, and as a moderator and a mediator. Cultural intelligence at the group and organizational levels are also discussed. Finally, this review sets the stage for a discussion of appropriate future directions in the study of cultural intelligence. Scholars in organizational psychology interested in the concept of cultural intelligence will find this an essential guide.

Yuan Liao (PhD, Simon Fraser University) is an Assistant Professor in the Managing People in Organizations Department at IESE Business School, Spain. She studies attitudes and behaviors in multicultural workplace and her work has appeared in the leading journals in the field of Cross-Cultural Management. She currently serves on the editorial boards of the Journal of International Business Studies and the Human Resource Management Review.

Da id C Thomas (PhD University of South Carolina) is a Professor in the Gustavson School of Business, University of Victoria, Canada and Professor Emeritus of International Management at Simon Fraser University. He is the author of a dozen books including the bestselling Cultural Intelligence: Living and Working Globally, (2009, Berrett-Koehler Publishers). His book Cross-Cultural Management Essential Concepts (2008, Sage Publications) was the winner of the R. Wayne Pace Human Resource Development book of the year award for 2008. In addition, he has recently edited (with Peter B. Smith and Mark Peterson) The Handbook of Cross-Cultural Management Research from Sage Publications. His research on cross-cultural interactions in organizational settings has appeared in the leading journals in the field. He currently serves on the editorial boards of the Journal of International Business Studies, the the&nbs ;International Journal of Cross-Cultural Management, and the European Journal of Cross-Cultural Competence and Management. Dr Thomas has consulted on cultural diversity issues with numerous organizations including, Tech Resources, Rio Tinto Group, Sun Microsystems, the Canadian Police College, the Royal Canadian Mounted Police, Citizenship and Immigration Canada, and Correctional Service Canada.

	Acknowledgements	6
	Contents	7
	List of Figures	10
	List of Tables	11
	I Defining and Measuring Cultural Intelligence	12
	1 Cross-Cultural Competence	13
	1.1 Models of Cross-Cultural Effectiveness	15
	1.1.1 Components Models	15
	1.1.2 Coping and Adjustment Models	16
	1.1.3 Developmental and Learning Models	16
	1.1.4 Cultural Dimensions Approaches	18
	1.2 Measuring Cross-Cultural Competence	18
	1.2.1 Cross-Cultural Adaptability Inventory (CCAI)	19
	1.2.2 Intercultural Adjustment Potential Scale (ICAPS)	19
	1.2.3 Intercultural Development Inventory (IDI)	20
	1.2.4 Intercultural Sensitivity Scale (ISS)	20
	1.2.5 Multicultural Personality Questionnaire (MPQ)	20
	1.2.6 Sociocultural Adaptation Scale (SCAS)	21
	1.2.7 Global Competencies Inventory (GCI)	21
	1.3 Summary	22
	References	22
	2 Conceptualizing Cultural Intelligence	26
	2.1 Earley and Ang’s Concept	28
	2.1.1 Cognitive Facet	30
	2.1.2 Motivational Facet	31
	2.1.3 Behavioral Facet	32
	2.2 Thomas et al.’s Concept	33
	2.2.1 Cultural Knowledge	34
	2.2.2 Cultural Skills	35
	2.2.3 Cultural Metacognition	35
	2.2.4 Linking Function of Cultural Metacognition	36
	References	37
	3 Measuring Cultural Intelligence	40
	3.1 The CQS	41
	3.1.1 Temporal Stability	42
	3.1.2 Equivalence	42
	3.1.3 Discriminant and Incremental Validity	43
	3.1.4 Additional Scale Developments	43
	3.2 The SFCQ	49
	3.2.1 Cultural Knowledge	50
	3.2.2 Cultural Skills	51
	3.2.3 Cultural Metacognition	52
	3.2.4 Validity Assessments	52
	3.2.5 Measures	52
	3.3 Summary	54
	References	56
	4 Conceptual and Measurement Issues	59
	4.1 Conceptual Issues	60
	4.2 Measurement Issues	63
	4.3 Summary	68
	References	69
	II Present and Future Research on Cultural Intelligence	72
	5 Development of Cultural Intelligence	73
	5.1 Prior International Experience	74
	5.2 Personality Traits and Skills	80
	5.3 Formal Training Programs	85
	5.4 Experiential Learning Programs	88
	5.5 Summary	94
	References	96
	6 Individual and Interpersonal Outcomes of Cultural Intelligence	100
	6.1 Individual Level	101
	6.1.1 Cultural Judgment and Decision Making, and Creativity	101
	6.1.2 Intention to Work Abroad	101
	6.1.3 Cross-Cultural Adjustment	103
	6.1.4 Job Performance	114
	6.1.5 Global Leadership	122
	6.2 Interpersonal Level	125
	6.2.1 Trust and Social Acceptance	125
	6.2.2 Creative Collaboration	132
	6.2.3 Knowledge Transfer	133
	6.2.4 Conflict and Negotiation	133
	6.3 Summary	135
	References	135
	7 Cultural Intelligence—Mediator, Moderator, and Higher Levels of Analysis	140
	7.1 Cultural Intelligence as a Mediator	141
	7.2 Cultural Intelligence as a Moderator	146
	7.2.1 Experiential Learning and Mindset	146
	7.2.2 Cross-Cultural Adjustment and Expatriate Effectiveness	149
	7.2.3 Interpersonal Trust	150
	7.2.4 Negotiation	150
	7.3 Cultural Intelligence at the Team- and Organizational-Level	151
	7.3.1 Multicultural Teams (MCTs)	151
	7.3.2 Organizational Level	160
	7.4 Summary	163
	References	164
	8 The Road Ahead	167
	8.1 The Current Situation	167
	8.1.1 Alternatives to Cultural Intelligence	169
	8.2 Development Needed	171
	8.3 The Future	172
	8.3.1 Development of Cultural Intelligence	173
	8.3.2 Individual Differences and Cultural Intelligence	174
	8.3.3 Cultural Intelligence Across Levels	175
	8.3.4 Cultural Intelligence in Context	176
	8.3.5 Other Avenues for Research	176
	8.4 Summary	177
	References	178
	Index	182