Service Delivery through Information Systems in TANROADS: Challenges and Possibilities in Dar Es Salaam and Mwanza
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Rickson Joseph
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Service Delivery through Information Systems in TANROADS: Challenges and Possibilities in Dar Es Salaam and Mwanza
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Anchor Academic Publishing
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9783954895250
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1
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CHF 31.20
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Sonstiges
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English
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66
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kein Kopierschutz/DRM
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This study intends to investigate the status of TANROADS Information Systems and the services offered in Dar-es-salaam and Mwanza. A descriptive design is used as a tool for gathering relevant information to meet the study objectives. Hence, the study critically examines the range of services and the gap experienced in service provision. The study deployed a random sampling procedure to arrive at ist findings, i.e., achieving a representative sample from the targeted population from which the data were collected and analysing it by applying descriptive statistics. The findings are presented as figures and in percentages highlighting the relevance of data to TANROADS information systems. The research has revealed critical factors which would affect the implementation and utilization of TANROADS information systems. Recommendations related to enhance the current status of TANROADS Information systems are presented: adoption of ERP software, in order to co-ordinate the available functional systems, developing ICT infrastructures and training the TANROADS employees and the TANROADS Information System users.
Rickson Joseph is a system administrator for the Tanzania National Roads Agency (TANROADS). He holds a Master’s of Science degree in Information Systems and is currently completing a PhD in Management Information System (MIS) at Kampala International Univ
Text sample: Chapter 2, Review of related literature: This chapter is divided into two parts. Empirical literature review which include findings from other researchers done before and Theoretical literature review which include all books, journals and articles that were written on the topic of study. Concepts, Ideas, Opinions from Authors/Experts: The meaning of Information Systems: Scholars (2007) defines information system as a combination of different components includes hardware, software, telecommunication infrastructure and trained personnel organized to facilitate planning, control, coordination, and decision making in an organization. TANROADS information systems and the stakeholders involved: TANROADS Information systems (IS) are one of data processing and communication tools. The purpose of introducing these systems, were to produce accurate, reliable and timely information. The process meant to enhance accessibility and availability of data, which are collected from various sources related to TANROADS functions. Also, (IS) intended to meet the challenges happening on delivering quality services towards customers competitively. For example, at a broad level, (IS) expected to become one of key components in achieving the organisation's mission (Drury& Farhoomand, 1998). But, in a narrow scope the (IS) concentrating on productivity and facilitate service delivery among stakeholders (Brown, 1999). Even though a cursory examination of the IS has a numerous challenges to meet individual organisations expectations towards the stakeholders. One of the available literatures suggesting critical examination on IS utilization against its success (Hwang, Windsor,& Pryor, 2000). Whereby, the organisations make fully utilization of its stakeholder's idea and existing opportunities. The Public Sector demand on services offered through TANROADS information systems. The term public sector refers to 'enterprises which the Government, State/Territory and local governments, separately or jointly have control over. It includes local government authorities and all government departments, agencies and authorities created by, or reporting to, the Government. It also includes public trading enterprises. The sector has a unique purpose since 'government serves all citizens through the exercise of its powers, authorities and roles, including those who are direct recipients of its services. Hence, TANROADS information systems are among the Governments service channel. It's therefore responsible to meet public demands, in association with other public actors. (Crawford, 1996; p5). Although making profit and maximising shar
Service Delivery through Information syystems in TANROADS: Challenges and Possibilities in Dar Es Salaam and Mwanza
1
Dedication
4
Acknowledgement
5
Abstract
6
Table of Contents
7
List of Tables
9
List of Abbreviations
10
Chapter One: The problem and its scope
12
Background to the Study
12
Statement of the problem
13
Purpose of the Study
14
Research objectives
14
Research questions
15
Hypothesis
15
Scope of the study
15
Significance of the study
15
Operational Definitions of Key Terms
16
Chapter Two: Review of related literature
18
The meaning of Information Systems
18
TANROADS information systems and the stakeholders involved.
18
The Public Sector demand on services offered through TANROADS informationsystems.
19
The Stakeholder Perspective
20
Information Systems and technologies used by TANROADS on service delivery
20
Office Information Systems
21
Transaction Processing Systems
22
Management Information Systems
23
Decision Support Systems
25
Integrated Information Systems
27
Challenges facing TANROADS information system towards service delivery
27
The alternative ways to improve the existing Information Systems in the studyarea
29
Advantages of Information Systems
29
Disadvantages
29
Information Systems Architecture
30
Network connections
30
TANROADS Information Systems
31
Managers and management information systems
32
Society living with information systems
33
Related studies
33
The GO TO Place for Information
35
TANROADS Customers Expectations
35
Captures Wide Range of Information
36
Extreme Target to TANROADS stakeholders
36
Customized TANROADS Products and Services Offered
36
Lower overhead, lower cost, better service
37
Create worldwide presence
37
Chapter Three: Reasearch methodology
40
Research design
40
Research Population
40
Sample size
41
Sampling Procedure
41
Sampling design
41
Research Instrument
42
Flexibility
42
Non-verbal behaviours
42
Validity and Reliability of Instrument
43
Reliability of instrument
43
Data Gathering Procedure
43
Primary data
43
Secondary Data
43
Data Analysis
44
Ethical Considerations
44
Limitation of the study
44
Language barrier
44
Chapter Four: Presentation, analysis and interpretation of data
45
Characteristics of sample Respondents (%)
45
Chapter Five: Findings, Conclusions, Recommendations
52
Findings
52
Conclusions
53
Recommendations
53
References
55
Appendices
58
Appendix I
59
Appendix II
60
Appendix III
63
Appendix IV
65
