1. Spoken Business English
1.1 How to express oneself during a business trip
How to welcome someone at arrivals
Excuse me. My name isMartin Baron. You must be waiting for me.
Excuse me. You must beMs Kingston.
How was yourflight?
Did you have a pleasantjourney?
Well, I guess you must be tired after yourlong flight.
How are things?
How is business?
Let me help you with yourbags.
Let me takethose for you.
Let me see if I can get us a taxi.
We’ve booked you into theImperial if that’s ok.
We’ve booked a table for 8.30. Is that OK?
We’ve booked you onto alater return flight. Is this OK for you?
How to express oneself in a taxi
Sorry, can you drop me off on the corner ofMain Street?
OK,Mr. Baron, I’ll drop you off at your hotel first.
OK, I’ll pick you up athalf eight, shall I?
I’ll just pay thedriver.
Excuse me. Can you change afifty, please?
Excuse me. Can I have a receipt, please?
How to express oneself at the hotel check-in
I was wondering if you had any rooms with asea-view available?
What time do you start servingbreakfast?
Excuse me, could you tell me what time you stop servingdinner?
Could I havebreakfast sent up to myroom, please?
Excuse me. Could I have an alarm call athalf past six tomorrow morning, please?
Could I change some money, please?
Is there abank near here?
Could you please tell me how toget Wi-Fi in myroom?
Could you please tell me how to getto the city centre on foot?
Could you please order ataxi for me?
How to deal with problems in the hotel
I’m afraid the room is a bit toonoisy. Could I have amore quiet room, please?
I’m afraid there’sa bath-towel missing in myroom. Could you send one up to me, please? This isroom 802.
Could I havean extra pillow, please? There seems to be one missing.
I’m afraid there’s noadapter in myroom. May I have one sent to108, please?
I’m afraid thesewage is blocked. Could someone come up to fix it a.s.a.p., please?
I’m afraid thelight has gone out in thebathroom. Could you please send someone up to exchange thelight bulb?
I’m afraid theTV set doesn’t seem to be working. Could someone come up and fix it, please?
1.2 How to get started and socialise at a meeting
How to greet
Good morning / afternoon / evening.
HelloMartin. Good to see you again.
HiKarin. How are you?
How to refer to the weather to break the ice
A: Lovely weather, isn’t it?
B: Yes, it’sgreat/glorious, isn’t it?
A: It’s a bitchilly today, isn’t it?
B: Yes, I guess it could be slightlywarmer.
A: It’s a bitcold, isn’t it?
B: Yes, absolutelyfreezing, isn’t it?
A: Isn’t it a bitmiserable outside?
B: Yes, you’re right. I hope it’s gettingbetter soon.
A: Look at thatrain! It’s reallycoming down hard.
B: What adownpour! I hope itlets up soon.
A: It waspouring all night, but now it’s justdrizzling.
B: Yeah, and let’s hope this is over soon, too.
A: Isn’t itmuggy?
B: Yes, it’s very humid, isn’t it?
A: Thehumidity is really getting to me.
B: I can imagine! It’s a good thing your office is air-conditioned.
A: Whatoppressive weather, don’t you think?
B: Yes, it’sterrible. I wisha breeze would come soon.
How to introduce yourself
Good morning. My name isKarin. Karin Cute.
Hi I’mSarah.
I’m fromHastings.
I’m withLondon Airlines.
I work forSweet Suite Hotels.
I’m insales/finance/marketing.
I’mHead of the HR department.
I report toMartin.
I’mGerald’s P.A.
I’m in charge ofmarketing.
I’m responsible forsales.
I’ve just recentlystarted here.
How to introduce a third person
Martin, I’d like you to meetKarin.
Karin, can/may I introduce you toGerald?
Gerald, have you metSarah yet?
Sarah, do you knowMartin?
How to talk about your company
The company wasstarted in 2008.
We make / manufacture / sell / distributechinaware.
We have 15 subsidiaries / branches / factoriesworldwide.
We have a
