| Contents | 8 |
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| 1: Introduction: The Secret | 15 |
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| 1.1 General | 15 |
| 1.2 Tapping into the Secret | 16 |
| 1.2.1 So, What Is This Book About? | 16 |
| 1.3 The Inspiration for This Book: A Study of the First Large Learning Organization | 18 |
| 1.3.1 An Emerging Idea | 18 |
| 1.3.2 Outstanding Leadership Is Difficult to Replicate | 20 |
| 1.3.3 Outstanding Leadership Is Not Mono-dimensional | 20 |
| 1.3.4 Why Has This Insight into Outstanding Leadership Been Ignored? | 21 |
| 1.3.5 The Focus Is on Transformation | 22 |
| 1.4 The Five Pillars of Mission Command | 22 |
| 1.5 The Theme of the Book | 24 |
| 1.5.1 What This Book Is Not About | 24 |
| 1.5.2 The Book Outline | 24 |
| 1.6 A Word About Decision Making Accountability (DMA) | 26 |
| 1.6.1 The DMA Solution Set (DMASS) | 27 |
| 1.6.2 Layers and Levels | 28 |
| 1.6.3 Empowerment: A Blend of Moltke and DMA | 29 |
| 1.7 The Experience Underpinning This Book | 30 |
| 1.7.1 Held to Account | 32 |
| 2: What Is Mission Mastery? | 34 |
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| 2.1 General | 34 |
| 2.2 What Is Mission Command? | 35 |
| 2.2.1 1806: The Seeds of Failure Are Often Sown at the Height of Greatness | 35 |
| 2.2.2 The Immediate Aftermath | 36 |
| 2.2.3 Three Critical Steps Then Followed | 37 |
| 2.3 Learning in the Military | 38 |
| 2.3.1 The Line and Staff Distinction | 39 |
| 2.4 Learning in Civilian Organizations | 40 |
| 2.4.1 A Global Finance Project | 40 |
| 2.4.2 A Pan European Marking Project | 40 |
| 2.4.3 The Lessons and Price of Project Failure? | 40 |
| 2.5 Clausewitz´s Contribution | 41 |
| 2.5.1 ``Friktion´´ | 42 |
| 2.6 Moltke´s Contribution | 44 |
| 2.6.1 ``Auftragstaktiker´´ | 44 |
| 2.6.1.1 The Invisible Thread: Back-Briefing | 47 |
| 2.6.1.2 Potential Sources of Friction | 51 |
| 2.7 So, What Is Mission Command? | 51 |
| 2.7.1 The Contrasting Approach of the ``Competition´´ | 52 |
| 2.7.2 The Royal Navy´s Approach to Mission Command | 54 |
| 2.7.2.1 The Royal Navy Sets Out Eight Principles of Mission Command | 55 |
| Unity of Effort | 55 |
| Decentralisation | 55 |
| Trust | 56 |
| Delegation Not Abdication | 56 |
| Mutual Understanding | 56 |
| Timely and Effective Decision Making | 56 |
| Responsibility for Decision-Making | 57 |
| Communications | 57 |
| 2.8 The Link Between the RN´s Mission Command and Mission Mastery | 58 |
| 2.9 How Does the RN´s Version of Mission Command Mesh with Mission Mastery? | 59 |
| 2.9.1 ``The Park Touch´´ | 61 |
| 2.10 Civilian Organizational Transformation Is Rare | 62 |
| 3: Mission Mastery: Pillar 1-Mission | 64 |
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| 3.1 General | 64 |
| 3.2 The Core of Mission Mastery | 65 |
| 3.3 Moltke´s Four Great Insights | 67 |
| 3.3.1 The First Great Insight: There Is No Such Thing as a Perfect Plan | 67 |
| 3.3.1.1 Moltke on Mission and Strategy | 68 |
| 3.3.2 Moltke´s Second Great Insight: The `What´ and `Why´ of Strategy Must Be Separated From the `How´ and Mastered at Differe... | 70 |
| 3.3.2.1 What Purpose? | 70 |
| 3.3.2.2 Formulation of Purpose | 72 |
| 3.3.3 The Third Great Insight: The Three Strategic Traps | 73 |
| 3.3.3.1 Three Sources of ``Friction´´ | 74 |
| 3.3.3.2 The Knowledge Trap | 75 |
| 3.3.3.3 The Alignment Trap | 75 |
| 3.3.3.4 The Effects Trap | 76 |
| 3.3.3.5 The Solution | 77 |
| 3.3.4 The Fourth Great Insight: The Definition of Operations as the Link Between Strategy and Tactics | 79 |
| 3.4 Strategy in Civilian Organizations | 83 |
| 3.4.1 A Strategy Case Study: An Achievement Gap | 83 |
| 3.4.2 The Lesson | 85 |
| 3.4.3 A Distinctive `Footprint´: Research on How It Should Be Done | 87 |
| 4: Mission Mastery: Pillar 2-Organization Design | 89 |
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| 4.1 General | 89 |
| 4.2 The Fulcrum Pillar | 90 |
| 4.2.1 The Hidden Cornerstone | 91 |
| 4.2.2 Accountability and Subsidiarity | 92 |
| 4.3 Sources of Organization Design Friction | 93 |
| 4.3.1 The Issue of Size | 93 |
| 4.3.2 Job Evaluation | 94 |
| 4.3.3 Globalisation | 94 |
| 4.3.4 Impact of the Global Financial Crisis (GFC) | 95 |
| 4.3.5 The Asset Trap | 96 |
| 4.3.6 Changing Technology | 96 |
| 4.3.7 Spurious OD Principles | 97 |
| 4.3.8 The Contribution of Process Re-engineering | 98 |
| 4.3.9 The Contribution of Fads and Fashions | 98 |
| 4.3.10 Organization for Growth | 99 |
| 4.3.11 Organization for Privatisation | 100 |
| 4.3.12 Managing M and A Re-Organizations | 101 |
| 4.3.13 The Key Steps to Achieve Successful Change of Structure | 1
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