| Cover | 1 |
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| Contents | 8 |
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| Preface | 11 |
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| Introduction | 12 |
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| A word about stoicism | 13 |
| Broken, made and tested by adversity | 16 |
| The development of resilience | 19 |
| Becoming a talented leader | 23 |
| Coping | 26 |
| Optimism: a buffer against stress | 27 |
| Hardiness: viewing stress as challenge | 28 |
| The consequences of stress | 29 |
| Toughen up, lighten up, and buck up | 31 |
| Part I: Building a Team | 32 |
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| A. A good lunch | 32 |
| B. Interview lies | 35 |
| C. Job history | 38 |
| D. Personality of reference writers | 41 |
| E. Poor selection | 44 |
| F. Writing a personal statement | 47 |
| Part II: Getting the Best Out of People | 50 |
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| A. Absence analytics | 50 |
| B. Experiential incentives | 53 |
| C. Extroverts | 56 |
| D. Facts of life | 59 |
| E. Fudging and nudging | 62 |
| F. Hire emotionally intelligent people | 65 |
| G. Mid-level cadres | 68 |
| H. Motivating your staff | 71 |
| I. Performance appraisal systems | 74 |
| J. Promote at random | 77 |
| K. Promotion of the self-aware | 80 |
| L. Ranking and spanking | 83 |
| M. Scientific understanding of the public | 86 |
| N. 'Sconceable' offences | 89 |
| O. Shapers of destiny | 92 |
| P. The talent myth | 95 |
| Part III: The Daily Grind | 99 |
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| A. A grim place to work | 99 |
| B. Aesthetics at work | 102 |
| C. Biscuit hunters, film extras, therapy patients | 104 |
| D. Changing places | 106 |
| E. Gender at work | 109 |
| F. Generations at work 1 | 112 |
| G. Generations at work 2 | 115 |
| H. Grievances at work | 118 |
| I. How 'family friendly' can backfire | 121 |
| J. Legislation and regulation | 124 |
| K. Memory and vision | 127 |
| L. Paper trail culture | 130 |
| M. Prioritization | 133 |
| N. Slaughter of the innocents | 136 |
| O. Violence at work | 138 |
| P. Will power | 141 |
| Q. Working from home | 144 |
| R. Social networking | 147 |
| S. Sponsorship | 150 |
| Part IV: It's All in the Delivery – Management Behaviour | 154 |
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| A. All the questions and all the answers | 154 |
| B. Benefits of adversity | 157 |
| C. Bureaucratic punishment | 160 |
| D. Conscientiousness | 162 |
| E. Difficult conversations | 165 |
| F. Family business | 168 |
| G. Feeding narcissism | 171 |
| H. Good advice | 174 |
| I. Lie detectors | 177 |
| J. Losing your mindfulness | 179 |
| K. Managerially unexplained symptoms | 182 |
| L. The Marshmallow test | 185 |
| M. Narcissistic manager | 188 |
| N. Passive aggressiveness | 191 |
| O. Risky types | 194 |
| P. To be a grown-up | 197 |
| Q. Translator transgressions | 200 |
| R. U-turns | 203 |
| S. Undercover boss | 206 |
| Part V: Learning on the Job | 210 |
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| A. Assessment at work | 210 |
| B. Bang for your buck | 213 |
| C. Education | 216 |
| D. Elite performers | 219 |
| E. Honest evaluation | 222 |
| F. Narrative skills | 225 |
| G. Whatever happened to humility? | 228 |
| Part VI: Life Beyond | 231 |
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| A. Dog years | 231 |
| B. Drive for money | 234 |
| C. Happiness brings wealth | 236 |
| D. Mind and soul of the expat | 239 |
| E. Regrets | 242 |
| F. Sports ethic | 245 |
