: JOSEPH MATTHEWS
: Customer-Focused Library Re-Inventing the Public Library From the Outside-In
: ABC-Clio
: 9781591588764
: 1
: CHF 52.00
:
: Kunst, Literatur
: English
What is the future of the public library? How can libraries embrace the forces of change and provide the resourcesNand the resource-gathering environmentNtodayOs patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions by proposing a transformative alternative, a reimagined library in which the collections, the servicesNeven the building itselfNare designed and built from the customerOs perspective.||Written by one of the countryOs foremost library consultants, The Customer-Focused Library shows how perceived threats to the traditional library model are in fact exciting opportunities for change. The book lays out the steps by which professionals and patrons together can help invent a new generation of libraries, with discussions of hiring guidelines, merchandizing, the library website, even the building plan itself. It is a proactive, consumer-based approach aimed at helping librarians focus on underexamined ideas, underexploited trends, underused assets, and the as-yet unvoiced needs of library consumers.|