| Cover | 1 |
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| Half-Title | 2 |
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| Series | 3 |
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| Title | 4 |
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| Copyright | 5 |
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| Dedication | 6 |
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| Contents | 7 |
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| List of Figures and Tables | 9 |
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| Preface | 11 |
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| 1Introduction | 12 |
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| What is body language? | 13 |
| The function of body language | 16 |
| Sense and nonsense about body language | 19 |
| Why is it important in business? | 24 |
| Evolutionary approaches to body language | 25 |
| Three media, three cues | 26 |
| Conclusion | 33 |
| 2 The Signal System | 34 |
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| Channels of communication | 34 |
| Feel the unspoken | 56 |
| Beyond words and sounds | 62 |
| Conclusion | 65 |
| 3 Everyday Signs and Signals | 67 |
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| The influence of nonverbal signs in impression formation | 67 |
| Physical appearance | 68 |
| Bodily attractiveness | 69 |
| Looking the part | 71 |
| Dress | 76 |
| Color | 80 |
| Conclusion | 83 |
| 4 Communicating Attitudes, Emotions and Personality | 84 |
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| Showing emotions | 84 |
| Emotional labor | 85 |
| Ability, accuracy and skill | 87 |
| Communicating attitudes | 91 |
| Intuition | 94 |
| Emotional intelligence and reading the signals | 95 |
| Your personality is showing | 96 |
| Culture and bodily communication | 99 |
| Conclusion: what does it all mean for business? | 114 |
| 5 Lying and Deception: Revealing and Concealing Information | 116 |
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| Different types of lie | 119 |
| Why do people lie? | 123 |
| Catching liars: why they fail | 125 |
| The clues to deceit | 129 |
| Conclusion | 139 |
| 6 Applying The Theory: Work Contexts | 145 |
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| Communicating dominance, identity and status nonverbally | 146 |
| Business talks | 147 |
| Negotiation skills and styles | 161 |
| Communication in sales | 169 |
| Interviews | 174 |
| Meetings | 176 |
| Advertising and political messages | 179 |
| Observation and identification | 180 |
| Body language and memory | 183 |
| Conclusion | 185 |
| 7 Applying The Theory: Emotions at Work | 188 |
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| Body language and bullying at work | 188 |
| The body language of frustrating and frustrated customers | 192 |
| Recognizing stress at work | 195 |
| Office politics | 198 |
| Body language and workplace romantic relationships | 200 |
| Mind control | 205 |
| Winning and losing at work | 209 |
| Conclusion | 211 |
| Appendix: Other Literature on the Topic of Body Language | 217 |
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| References | 218 |
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| Index | 220 |
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