: Robert Blackburn, James Curran, Julian North
: Quality Business
: Taylor and Francis
: 9781134758067
: 1
: CHF 49.20
:
: Wirtschaft
: English
This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:* the relevance of formal quality standards such as BS 5750 to small firms* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management* interviews with a selected sample of over 150 owner-managers* detailed case studies of small firms* analysis of self-generated quality strategies* the variety of formal methods of quality control.