: Des Bell, George Wilson, Philip Mcbride, Nial Cairns
: Managing Quality
: Taylor and Francis
: 9781136008900
: 1
: CHF 58.90
:
: Wirtschaft
: English
Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4& 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.