| Introduction | 7 |
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| I. Technological knowledge in communication | 11 |
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| Communication on technology: Meeting point of theory and practice | 13 |
| Cognitive models of processing procedural instructions | 49 |
| How can the user be provided with the “right” questions and answers? | 75 |
| A social perspective on writing in the workplace: Communities of Discourse (CD) and Communities of Practice (CoP) | 93 |
| II. Information transfer through language(s) and pictures | 119 |
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| Technical communication and translation | 121 |
| The class building potential of adjectives as used in German technical and advertising texts in a mail order catalogue | 139 |
| Instructional illustrations: Waypoints in the historical development | 157 |
| III. Relationships between technology, communication and culture | 185 |
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| Software documentation: The role of computers as a means, tool and medium | 187 |
| Cultural aspects of technology and documentation: Contributions from the field of intercultural communication | 213 |
| Cultural diversity and new media – their interaction as an element of European integration: Elaborating a European research network | 227 |
| Biographical notes | 269 |
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| Index | 273 |