| Contents | 6 |
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| 1 Introduction | 8 |
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| 2 Theoretical and methodological principles | 10 |
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| 2.1 Definition of job and work analysis | 10 |
| 2.2 Classification of job and work analyses | 11 |
| 2.3 Methodological approaches for job and work analyses | 12 |
| 2.3.1 Necessary decisions during the planning of job and work | 13 |
| 2.3.2 Behavior-oriented collection of requirements – the Critical Incident Technique | 14 |
| 2.4 Design recommendations for job and work analyses from academic research and practice | 16 |
| 2.4.1 Recommendations regarding persons involved | 18 |
| 2.4.2 Recommendations regarding content and degree of detail | 19 |
| 2.4.3 Recommendations regarding time perspective | 20 |
| 2.4.4 Recommendations regarding choice of method | 21 |
| 3 The Task-Analysis-Tools (TAToo) | 23 |
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| 3.1 Starting point and principles for the construction of TAToo | 23 |
| 3.2 Definition of terms | 24 |
| 3.3 Construction stages of TAToo | 26 |
| 3.4 The sequence of a job and work analysis using TAToo | 27 |
| 4 Discussion | 32 |
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| 4.1 On the choice of methods in “Tool 1 – Collect”: workshop, interview and questionnaire | 33 |
| 4.2 Quality criteria of TAToo | 36 |
| 4.2.1 Objectivity as interrater agreement in the evaluation of the | 36 |
| 4.2.2 Validity | 36 |
| 4.2.3 Economy and utility | 38 |
| 4.3 Instructions for grouping behavior patterns to requirements | 40 |
| 4.4 Summary and outlook | 41 |
| 5 Bibliography | 42 |
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| 6 Materials for the implementation of TAToo | 48 |
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| 6.1 “Tool 1 – Collect” | 50 |
| 6.1.1 Questionnaire | 50 |
| 6.1.2 Structured interview guide | 57 |
| 6.1.3 Structured workshop guide | 71 |
| 6.2 “Tool 2 – Group”: Structured workshop guide | 83 |
| 6.3 “Tool 3 – Assess”: Questionnaire template | 92 |