| Foreword | 6 |
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| Contents | 8 |
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| 1 Asymmetrical distribution of power makes negotiations difficult | 10 |
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| 1.1 Efficiency of negotiations in network markets | 11 |
| 1.2 Asymmetrical power a core issue of negotiations | 12 |
| 1.3 Grasping the complexity of power in negotiations | 14 |
| 2 Theory of negotiations and power display common characteristics | 16 |
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| 2.1 Negotiations in asymmetrical power markets | 16 |
| 2.2 Power-Matrix structures key-characteristics of power | 25 |
| 2.3 Common characteristics define power in negotiations | 72 |
| 3 Negotiations in network markets | 74 |
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| 3.1 Network characteristics in telecoms and rail | 75 |
| 3.2 Power in network market negotiations | 82 |
| 3.3 Relevance of the findings for negotiations | 136 |
| 4 Alternative Dispute Resolution enables efficient negotiations | 138 |
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| 4.1 Alternatives to ‘classic’ negotiations | 138 |
| 4.2 Three steps to running efficient power-negotiations | 166 |
| 4.3 Enabling support processes | 177 |
| List of abbreviations | 181 |
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| References | 183 |