: Hermann Simon
: Beat the Crisis: 33 Quick Solutions for Your Company 33 Quick Solutions for Your Company
: Springer-Verlag
: 9781441908230
: 1
: CHF 31.30
:
: Management
: English
: 169
: Wasserzeichen/DRM
: PC/MAC/eReader/Tablet
: PDF

Newspaper columns blare the news daily. There is no doubt that we are struggling through a worldwide economic and financial crisis of a magnitude not witnessed since the Great Depression.

In this environment, fraught with danger, no company can afford to take a wait-and-see attitude. One hesitation or misstep can result in the rapid demise of a once stalwart enterprise. Even small miscalculations can topple mighty empires; consider the U.S. auto industry, for example. The severity of the crisis demands that your company understand its causes, diagnose carefully, implement decisively and monitor constantly.

However, the crisis also creates chances for companies that learn to assess risk, recognize opportunity and take action quickly. This book is an antidote to the chorus of doom-and-gloom, a manual for business leaders and employees who are ready to fight. InBeat the Crisis, international strategy guru, Hermann Simon, offers 33 practical actions that any company can take immediately. Organized into broad categories-'Changing Customer Needs,' 'Sales and the Sales Force,' 'Managing Offers and Prices' and 'Services'-Simon shows companies how to focus on the areas where emphatic action can have quick and maximum impact on corporate performance. Drawing from dozens of successful cases around the world, Simon helps readers learn to read the market signals, develop quick solutions, and stay a step ahead of their competitors, while avoiding the pitfalls looming in the crisis. A concluding chapter looks beyond the crisis and considers the longer-term socio-political and business consequences, in which Simon foresees a new era of restraint.



Hermann Simon is Chairman of Simon-Kucher& Partners, Strategy& Marketing Consultants, with offices in Europe, Asia, and the United States. He is an expert in strategy, marketing and pricing, advising clients and speaking to business organizations worldwide. Prior to taking on consulting full-time, he was a professor of business administration and marketing at the Universities of Mainz and Bielefeld, and has served as a visiting professor at many universities, including Harvard Business School, London Business School, INSEAD, Keio University, Stanford, and MIT. Named one of Europe's most influential management thinkers, he has served on the boards of numerous journals, including theInternational Journal of Research in Marketing, Management Science, andEuropean Management Journal, and has published over 30 books, including the worldwide bestsellersHidden Champions (1996),Power Pricing (1997),Manage for Profit, Not for Market Share (2006), andHidden Champions of the 21st Century (2009).

Foreword5
Contents7
Diagnosing the Crisis11
What Are Causes and Effects of the Crisis?13
How Has Customer Behavior Changed?29
Summary32
Endnotes33
Understanding Supply and Demand36
What Works and What Doesn’t Work Against the Crisis36
Profit Drivers and Their Effects38
The Speed of the Effects42
Solutions That Don’t Work Against the Crisis45
Summary48
Endnotes49
Intelligent Cost Cutting50
Understanding Cost Drivers50
Apply Multiple Cost Parameters53
Take Advantage of Insourcing58
Where Not to Save58
Summary61
Endnotes62
Quick Solution 1: Offer Extended Warranties64
Quick Solutions for Changing Customer Needs64
Quick Solution 2: Arrange Trial Periods for Machines66
Quick Solution 3: Accept Success-Dependent Payments67
Quick Solution 4: Communicate Tangible Benefits67
Quick Solution 5: Capitalize on Your Financial Strength68
Quick Solution 6: Accept Barter Trades70
Quick Solution 7: Lure Customers Away from Weakened Competitors71
Quick Solution 8: Develop New Business Models72
Summary74
Endnotes75
Quick Solution 9: Boost Your Company’s Sales Performance76
Quick Solutions for Sales and the Salesforce76
Quick Solution 10: Increase Your Core Selling Time78
Quick Solution 11: Visit Customers More Selectively79
Quick Solution 12: Strengthen Direct Sales81
Quick Solution 13: Penetrate New Customer Segments82
Quick Solution 14: Offer Special Incentives83
Quick Solution 15: Redeploy In-House Staff to Sales84
Quick Solution 16: Lure Salespeople Away from Competitors85
Quick Solution 17: Mobilize Top Sales Excellence86
Quick Solution 18: Step Up Cross-Selling87
Quick Solution 19: Expand Your Sales Portfolio89
Summary90
Endnotes91
Quick Solution 20: Cut Your Volume92
Quick Solutions for Managing Offers and Prices92
Quick Solution 21: Cut Prices Intelligently95
Quick Solution 22: Give Out Discounts in Kind, Not Price Discounts101
Quick Solution 23: Deploy Non-linear Pricing and Price Bundling102
Quick Solution 24: Defend Your Prices with Tooth and Nail105
Quick Solution 25: Increase Prices Under the Customers’ Radar107
Quick Solution 26: Clean Out Your Discount Jungle108
Quick Solution 27: Charge Separately for Hitherto Inclusive Services110
Not a Quick Solution: Price Wars112
Summary113
Endnotes114
Quick Solutions for Services116
Quick Solution 28: Extend Your Value Chain by Enhanced Service Offerings118
Quick Solution 29: Increase the Share of Customers with Service Contracts120
Quick Solution 30: Change from Product to Systems Provider120
Quick Solution 31: Increase Your Service Flexibility121
Quick Solution 32: Shift Your Focus from the Original Market to the Aftermarket122
Quick Solution 33: Develop Innovative Service Offers123
Summary125
Endnotes126
Avoiding Major Mistakes127
Implementing the Quick Solutions127
Evaluating the Quick Solutions128
The Implementation Process130
Training138
Employing Consultants139
Leadership in the Crisis142
Summary142
Endnotes143
The Course of the Crisis: V, U, L or Hysteresis?145
Beyond the Crisis145
Socio-Political Consequences of the Crisis147
Market and Corporate Level: The Crisis as Catharsis153
Summary159
Endnotes161
Acknowledgments164
Index166