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Self-Service in the Internet Age Expectations and Experiences

:	David Oliver, Celia Romm Livermore, Fay Sudweeks
:	David Oliver, Celia Romm Livermore, Fay Sudweeks
:	Self-Service in the Internet Age Expectations and Experiences
:	Springer-Verlag
:	9781848002074
:	1
:	CHF 85.40
:

:	Anwendungs-Software
:	English

:	276
:	Wasserzeichen
:	PC/MAC/eReader/Tablet
:	PDF

Dave Oliver, Celia Romm and Fay Sudweeks This book follows previous texts: Celia Romm and Fay Sudweeks (eds) (1998), Doing Business Electronically: A Global Perspective of Electronic Commerce, and Fay Sudweeks and Celia Romm (eds) (1999) Doing Business on the Internet: Opportunities and Pitfalls. Not only is this current book about doing something, but it also aims to present insights into how electronic commerce impacts upon the lives of everyday people; in other words, how electronic commerce is received, as well as how it is 'done'. Accessing the Internet on a regular basis has become an established activity for many people. This activity gives academics and researchers the opportunity to observe and study the nature and effects of this engagement in society. The influence of the Internet in our social fabric also provides the incentive for organizations to implement a web presence. As expressed in the title Self-Service on the Internet: Expectations and Experiences, we aim to present the expectations or reasons for the availability of various services on the Internet, and social responses to these developments, i. e. the experiences. These are the two main dimensions to the chapters presented in this book. The major component in the title is self-service on the Internet. The term electronic commerce is too restrictive for our purpose as it tends towards commercial overtones, which do not especially concern us.

	Computer Supported Cooperative Work	2
	Contents	5
	Contributors	7
	Introduction	9
	Social Networking and eDating: Charting the Boundaries of an Emerging Self-Service Arena	13
	1.1 Introduction	13
	1.2 What Is Self-Service?	14
	1.3 Are Social Networking and eDating Self-Service Industries?	16
	1.4 Business Models in the Social Networking Industry	16
	1.5 Categorizing Social Networking Business Models	17
	1.6 eDating as a Subcategory of Social Networking	21
	1.7 Categorizing eDating Business Models	22
	1.7.1 Attributes (Physical Versus Personality)	22
	1.7.2 Behavior (Past and Future Versus Present)	23
	1.7.3 Combining the Two Attributes to Produce Four Types of eDating Websites	23
	1.8 Discussion and Conclusions	25
	References	28
	The Role and Implications of the Internet in Healthcare Delivery	30
	2.1 Introduction	30
	2.2 Prostate Cancer, Masculinities and Men’s Health	32
	2.3 On Method and Methodology	33
	2.3.1 The Interviews	33
	2.4 Results: The Internet, Self-Help and Maintaining Control	34
	2.4.1 Patient Empowerment Online	37
	2.4.2 The Internet and ‘The Patient’s Role’	38
	2.4.3 Trust and Uncertainty	40
	2.4.4 Masculinity and Managing Risk in Cyberspaces	41
	2.5 Discussion	44
	References	46
	Self-Service and E-Education: The Relationship to Self-Directed Learning	48
	3.1 Introduction	48
	3.2 Educational Philosophies	50
	3.2.1 Transmission Models	50
	3.2.2 The Collaborative Model	51
	3.2.3 e-Learning	53
	3.2.4 The Self-Service Model	55
	3.3 The Approach Used in this Study	57
	3.4 Assessing Student Experiences of Self-Service Learning	59
	3.5 The Context	60
	3.6 Learning Situations in 2001-2003 and 2005-2006	60
	3.6.1 Case Study Summary	64
	3.7 Discussion	66
	3.7.1 The Process	66
	3.7.2 Class Dynamics	67
	3.7.3 Overall	68
	3.8 Conclusion	70
	References	71
	Stakeholder Expectations of Service Quality in a Univers