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Knowledge Management and Organizational Learning

:	William R. King
:	William R. King
:	Knowledge Management and Organizational Learning
:	Springer-Verlag
:	9781441900111
:	1
:	CHF 190.30
:

:	Management
:	English

:	396
:	Wasserzeichen/DRM
:	PC/MAC/eReader/Tablet
:	PDF

Knowledge management (KM) is a set of relatively-new organizational activities that are aimed at improving knowledge, knowledge-related practices, organizational behaviors and decisions and organizational performance. KM focuses on knowledge processes-knowledge creation, acquisition, refinement, storage, transfer, sharing and utilization. These processes support organizational processes involving innovation, individual learning, collective learning and collaborative decision-making. The 'intermediate outcomes' of KM are improved organizational behaviors, decisions, products, services, processes and relationships that enable the organization to improve its overall performance.

Knowledge Management and Organizational Learning presents some 20 papers organized into five sections covering basic concepts of knowledge management; knowledge management issues; knowledge management applications; measurement and evaluation of knowledge management and organizational learning; and organizational learning.

Volume editor William R. King is the University Professor of Business Administration at the Joseph M. Katz Graduate School of Business and College of Business Administration, University of Pittsburgh. He was the founding president of the Association for Information Systems (AIS) and a past president of The Institute of Management Sciences (TIMS) (1989-90), an international professional society with 8,000 members, which he guided to merge with the Operations Research Society of America to form INFORMS. He has twice served as chair of ICIS-the annual International Conference on Information Systems (1988; 2005), has served as editor-in-chief of theManagement Information Systems Quarterly, the primary journal in the field of information systems, and was the key figure in the founding of a new journal,Information Systems Research.

	Table of Contents	6
	Preface	8
	Contributors	9
	Basic Concepts of Knowledge Management	12
	Knowledge Management and Organizational Learning	13
	1 The Basics of Knowledge Management and Organizational Learning	13
	2 Organizational Learning	15
	3 Knowledge Management in Organizations	16
	4 The Future of KM	20
	5 Conclusion	21
	References	22
	Knowledge Management or the Management of Knowledge?	24
	1 Introduction	24
	2 What is Knowledge?	25
	3 Knowledge Management	27
	4 The Management of Knowledge	28
	5 Information and Communication Technology	32
	6 Conclusion	32
	References	33
	From Tacit Knowledge to Organizational Knowledge for Successful KM	35
	1 Introduction	35
	2 Knowledge Management Concepts	36
	3 Proposed Model	39
	4 Discussion	45
	5 Conclusion	46
	References	46
	Organizational Routines as Mechanisms for Knowledge Creation, Utilization, and Storage	48
	1 Introduction	48
	2 The Nature of Routines in Organizations	49
	3 Managing Organizational Routines	55
	4 Conclusion	63
	References	64
	Toward a Maturity Model for Knowledge Management Systems Integration	66
	1 Introduction	66
	2 Background	67
	3 The Target Organization and Development Stages	71
	4 Knowledge Management Systems Integration Maturity Model ( KMSI- MM)	74
	5 Related Work	79
	6 Discussion	81
	7 Future Research	82
	8 Conclusions	82
	References	83
	Knowledge Management Issues	86
	Knowledge Diffusion in Contemporary R	86
	87	86
	1 Introduction	87
	2 The Technological Gatekeeper Defined	88
	3 The Impact of ICT on the Gatekeeping Processes	90
	4 Research Setting and Methods	93
	5 Findings	94
	6 Discussion	96
	7 Conclusion	98
	References	99
	Managing Asymmetries in Transferring Tacit Knowledge	101
	1 Introduction	101
	2 What is Tacit Knowledge?	102
	3 Dimensions of “Ease of Transfer” and “Motivation to Transfer”	103
	4 Practical Orientations in Managing Tacit Knowledge Transfer	107
	5 Conclusion: Implications for Practitioners and Academics	113
	References	113
	Information Technology as an Enabler of Knowledge Management: An Empirical Analysis	116
	1 Introduction	116
	2 Knowledge Management	117
	3 IT Competency	118
	4 Theoretical Model and Hypotheses	119
	5 Methodology	121
	6 Analysis and Results	123
	7 Discussion	128
	8 Conclusions, Limitations, and Future Lines of Research	129
	9 Appendix: Measurement Scale Items	130
	References	131
	Knowledge Management in Business Intelligence	135
	1 Introduction	135
	2 KM	135
	136	135
	3 The BI Product	137
	4 KM and BI: Knowledge Creation and Organizational Learning	138
	5 Knowledge Transfer: Sharing BI in the Enterprise	140
	6 BI, Culture, and Sensemaking	142
	7 Integrating BI and KM: Knowledge Exchange Protocols	143
	8 Conclusion	145
	References	146
	Antecedents of Procedural Governance in Knowledge- Sharing Alliances	148
	1 Introduction	148
	2 Sharing Knowledge: Creating Value Through Alliances	150
	3 The Importance of Procedural Governance for Knowledge Sharing	152
	4 Antecedents of Procedural Governance	155
	5 Conclusion: The Interaction of Organizational and Individual Level Antecedents	159
	References	161
	Enterprise-Wide Management of Intellectual Property	165
	1 Introduction	165
	2 IP and Global Forces	166
	3 IP Roles in Enterprises and Economies	166
	4 IP and Patent Law	167
	5 IP’s Legal Definition	168
	6 Intellectual Property and “Ordinary Inventions”	168
	7 Creativity	169
	8 Information Technology and Intellectual Property	170
	9 Fostering Creativity in an Enterprise	171
	10 Implementing Enterprise-Wide IP Architecture	172
	11 Enterprise Creation of IP	173
	12 IP and Unique Knowledge Procedures	174
	13 IP Integration and Risks	174
	14 IP as a Profit Center	175
	15 Setting Strategic IP Objectives	176
	16 Conclusion	177
	References	177
	Knowledge Management Applications	180
	Virtual Worlds as Platforms for Communities of Practice	181
	1 Introduction	181
	2 Virtual Worlds: Characteristics and Affordances	182
	3 Communities of Practice	188
	4 Virtual Worlds as Platforms for Communities of Practice	190
	5 Discussion	191
	References	193
	Open Innovation Through Online Communities	198
	1 Introduction	198
	2 End User Innovation	200
	3 Generating Value from User Innovation Communities	205
	4 Following the Leaders	206
	5 Questions for MIS Researchers	208
	6 Conclusion	210
	References	211
	Knowledge Networking to Overcome the Digital Divide	213
	1 Introduction	213
	2 Knowledge Networking	214
	3 Overcoming the Digital Divide	216
	4 Methodology	220
	5 Results and Analysis	221
	6 Knowledge Activation	221
	7 Information Literacy	222
	8 Knowledge Networking of Talent Pools	223
	9 Knowledge Networking for Developm