| Preface | 6 |
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| Contents | 8 |
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| 1 Main Performance Categories: Effectiveness and Efficiency | 10 |
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| 1.1 Rationale of (Non-financial) Performance Evaluation | 11 |
| 1.2 Particular Aspects of Performance Evaluation | 13 |
| 1.2.1 Basics and Theoretical Foundations | 13 |
| 1.2.2 Concepts and Methods | 19 |
| 1.2.3 Practical Aspects | 25 |
| 1.3 Scope, Focus, and Contents of the Book | 25 |
| References | 26 |
| 2 Multi-criteria Production Theory: Foundation of Performance Evaluation | 28 |
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| 2.1 MCPT: A Particular Instance of General Production Theory | 29 |
| 2.1.1 Conception and Fundamental Axioms | 29 |
| 2.1.2 Illustrative Example of Sustainability PerformanceEvaluation | 33 |
| 2.1.3 Value Dominance and Value Efficiency | 35 |
| 2.2 Linear Value Functions and Their Special Cases | 36 |
| 2.2.1 Traditional and Environmental Production Theories | 36 |
| 2.2.2 Main Proposition for Linear Value Functions | 38 |
| 2.3 Nonlinear Value Functions and Their Special Cases | 39 |
| 2.3.1 Difficulties in Cases of Nonlinear Value Functions | 40 |
| 2.3.2 Main Propositions for Convex Value Possibilities | 43 |
| 2.3.3 Main Propositions for Consistent Monotonic Valuations | 45 |
| 2.4 First Insights and Conclusions | 47 |
| 2.4.1 Empirical Realism of Purely Technological Axioms | 47 |
| 2.4.2 Rationality of Inefficient Activities | 50 |
| 2.4.3 Further Insights, Application Areas and Limitations | 51 |
| References | 53 |
| 3 Data Envelopment Methodology of Performance Evaluation | 55 |
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| 3.1 Data Envelopment and Multi-criteria PerformanceAnalysis | 56 |
| 3.1.1 Generalisation of DEA by MCPT | 57 |
| 3.1.2 What Kind of Data May Be Enveloped? | 59 |
| 3.1.3 Justification of Traditional DEA | 63 |
| 3.2 DEA for the Classical Case of Goods | 67 |
| 3.2.1 Oriented Radial Performance Measurement | 68 |
| 3.2.2 Unoriented Additive Performance Measurement | 74 |
| 3.2.3 Essentiality of Disposability Assumptions | 76 |
| 3.3 DEA for the Standard Case of Goods and Bads | 79 |
| 3.4 DEA for General Linear Value Functions | 82 |
| 3.5 Further Insights and Conclusions | 86 |
| References | 89 |
| 4 Challenges of Performance Evaluation in Practice | 91 |
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| 4.1 Balance and Specialisation as Performance Categories | 92 |
| 4.2 Selection and Qualitative Differentiation of Inputs and Outputs | 95 |
| 4.3 Choice of Alternatives and Weighting Factors | 101 |
| 4.4 Detection of Key Performance Indicators and TheirDependencies | 107 |
| 4.5 Comprehensive Concepts of Performance Evaluation | 110 |
| References | 112 |
| Correction to: Performance Evaluation | 115 |