| Foreword | 11 |
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| Reference | 13 |
| Acknowledgments | 14 |
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| Contents | 17 |
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| Abbreviations | 24 |
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| List of Figures | 26 |
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| List of Tables | 32 |
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| Part I: A Decade of Growth | 33 |
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| Prologue | 33 |
| The Future Perspective | 33 |
| Reference | 33 |
| Chapter 1: Introduction: Building the Future—Beyond Borders, Beyond Banking | 34 |
| 1.1 Part I: A Decade of Growth | 37 |
| 1.2 Part II: Flight to Quality | 38 |
| 1.3 Part III: ACLEDA Bank Plc.: Traditions and Transitions | 38 |
| 1.4 Part IV: ACLEDA Bank Plc.: Expanding Beyond Borders, Beyond Banking | 39 |
| 1.5 Epilogue | 40 |
| Chapter 2: The Big Picture: Cambodia Then, Cambodia Now (2004–2019) | 41 |
| 2.1 More than a Decade of Growth | 41 |
| 2.2 Growth with Equity | 45 |
| 2.3 Growth and Poverty | 47 |
| 2.4 Competitiveness and Innovation | 47 |
| 2.4.1 The Global Competitiveness Index (GCI) | 48 |
| 2.5 The Current and Future Advantage | 51 |
| References | 52 |
| Part II: Flight to Quality | 55 |
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| Prologue | 55 |
| The Historical Perspective | 55 |
| References | 57 |
| Chapter 3: Cambodia’s Financial Market System (2004–2019): History, Structure, and Performance | 58 |
| 3.1 An Introduction to Cambodia’s Financial Market System | 58 |
| 3.1.1 Demand and Supply of Financial Services Fuel Economic Growth | 58 |
| 3.1.2 A Responsive Regulatory Framework and Supporting Infrastructure Advance Financial Inclusion | 59 |
| 3.2 Cambodia’s Financial Market System | 62 |
| 3.2.1 A Brief Tour of the Financial Market System: Supporting Functions | 63 |
| 3.2.2 A Brief Tour of the Financial Market System: Rules and Norms | 64 |
| 3.2.3 At the Core: Customers and Financial Services Providers | 65 |
| 3.3 An Inclusive Financial Market? | 67 |
| 3.3.1 How Inclusive Is Cambodia’s Financial Sector? | 68 |
| 3.3.2 Inclusion and Exclusion | 70 |
| 3.3.3 The Relationship Between Financial Inclusion and Poverty Reduction? | 70 |
| 3.4 The Core Market and the Vital Statistics About Market Expansion | 72 |
| 3.4.1 Serving the Market Well | 72 |
| 3.4.2 Creeping Delinquency and Increasing Non-Performing Loans | 74 |
| 3.4.3 The Discovery of an Innovative Business Model | 76 |
| 3.4.4 The Return on Innovation | 77 |
| 3.4.5 Serving the Market Better | 77 |
| 3.5 Rules and Norms in Practice | 78 |
| 3.5.1 The Consultative Process and Product | 78 |
| 3.5.2 Truth in Lending | 80 |
| 3.5.3 The Precedent for Market Transparency | 81 |
| 3.5.4 Opening the Financial Market to New Entrants | 82 |
| 3.5.5 The Precedent for Experimentation | 83 |
| 3.5.6 The Importance of Norms | 84 |
| 3.6 Supporting Functions | 84 |
| 3.6.1 Capital Markets: The Cambodia Securities Exchange (CSX) | 84 |
| 3.6.2 Information Services | 88 |
| 3.6.2.1 Research, Advocacy, and Coordination: Industry Associations | 88 |
| 3.6.2.2 The Credit Bureau of Cambodia (CBC) | 88 |
| 3.6.3 Financial Consumer Education | 89 |
| 3.6.4 Financial Consumer Protection | 90 |
| References | 91 |
| Chapter 4: Cambodia’s Financial Market System: Inclusive Dynamics, Impending Crisis? | 95 |
| 4.1 Introduction | 95 |
| 4.1.1 Five Factors for Concern | 96 |
| 4.2 Proliferation of Small Credit Operators at the “Bottom of the Pyramid” | 97 |
| 4.3 The System Capacity to Absorb More Debt Nears the Breaking Point | 99 |
| 4.3.1 Tracking the Evidence | 99 |
| 4.3.1.1 Traditional Measurement Inadequate to Detect Early Warning Signs | 99 |
| 4.3.1.2 Borrower Difficulty Meeting Financial Commitments | 100 |
| 4.3.1.3 Aggressive Competition: Number of Microcredit Loans Outstanding | 101 |
| 4.3.1.4 Aggressive Competition: Rapid Growth in Loan Size and MFI Portfolio Size | 102 |
| 4.3.1.5 Average Loan Outstanding to GDP Per Capita | 103 |
| 4.3.1.6 Multiple Borrowing | 105 |
| 4.3.2 The Unique Dynamics of Cambodia’s Micro-lending Market | 106 |
| 4.3.2.1 A Different Pattern of Over-indebtedness | 106 |
| 4.4 The Interest Rate Cap on Microcredit Fuels Expansive Borrowing | 107 |
| 4.4.1 The Market in Cambodia Worked Well to Lower Micro-lending Interest Rates | 108 |
| 4.4.2 Do Interest Rate Caps Strengthen the Market for Borrowers and Lenders? | 109 |
| 4.4.3 Market Research Around the World | 110 |
| 4.4.4 Interest Rate Caps as a Tool to Curb Debt Stress | 111 |
| 4.4.5 Interest Rate Cap Performance After Two Years of Implementation | 111 |
| 4.4.6 How Did the Interest Rate Cap Perform as “a Good Tool to Curb ‘Debt Stress’?” | 112 |
| 4.4.7 Reversing the Trend | 113 |
| 4.4.7.1 Market Behavior Prior to the Interest Rate Cap | 113 |
| 4.4.8 Abating a Debt Crisis: Six Important Lessons from Cambodia So Far | 115 |
| 4.4.9 Summary and Prospects | 118 |
| 4.5 Mergers and Acquisitions at the Top of the Pyramid | 119 |
| 4.5.1 The First Merger and Acquisition: Sathapana Limited | 120 |
| 4.5.2 The Next Candidate: Thaneakea Phum Cambodia, Ltd. | 122 |
| 4.5.3 Then It Was Another MFI’s Turn: Hattha Kaksekar Limited | 122 |
| 4.5.4 The Latest Change of Ownership in 2017: PRASAC MDI | 123 |
| 4.5.5 Ownership of Cambodia’s Leading MDIs 2012–2019 | 124 |
| 4.6 Taxation Target | 127 |
| 4.7 Conclusion: Rational or Irrational Exuberance? | 129 |
| References | 130 |
| Part III: ACLEDA Bank Plc.: Traditions and Transitions | 133 |
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| Prologue | 133 |
| The Historical Perspective | 133 |
| Chapter 5: ACLEDA Bank Plc.: Principles and Practices | 137 |
| 5.1 Introduction | 137
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