ebook ebooks e-book e-books downloaden bei MyEbooks.ch downloaden

Manage IT! Organizing IT Demand and IT Supply

:	Theo Thiadens
:	Manage IT! Organizing IT Demand and IT Supply
:	Springer-Verlag
:	9781402037108
:	1
:	CHF 90.20
:

:	Datenkommunikation, Netzwerke
:	English

:	618
:	Wasserzeichen/DRM
:	PC/MAC/eReader/Tablet
:	PDF

The book consists of five parts. In the first part, IT management tasks and the objects involved are discussed. The execution of these tasks has to meet functional and performance demands which are more easily met when an organization has a transparent IT architecture. The second part outlines traditional IT management.

The starting point is a process-oriented functioning of the IT organization. This goes for both the IT demand organization as well as the IT supply organization. In this part, methods like BISML, ASL, ITIL, MOF, MSF, TMN and eTOM are discussed. The third part deals with controlling IT. Control is different when striving for efficiency and complying with accountants' requirements, compared to control when IT is a means to comply with customers' and/or chain partners’ wishes. In the latter case, innovation of IT processes is an issue. Part four tackles, amongst other things, financial, personnel, purchasing, legal and security

	Contents	5
	Preface	10
	Introduction	12
	The field	12
	Importance of the field	12
	Limits of the field	13
	Characteristics of the tasks	13
	Purpose of the book	13
	IT management: the basis	13
	IT management: processes	14
	Organizing processes	15
	Control of IT processes	15
	Aspects	16
	The future	16
	Manage IT! Organizing IT Supply and IT Demand	17
	Part 1 IT management: The basis	19
	Chapter 1 The basis of the field	20
	IT management	21
	Content of this chapter	21
	WHAT IS IT MANAGEMENT ALL ABOUT?	22
	Tasks and objects	22
	Definition of the domain	24
	Starting points	25
	THE IMPORTANCE OF IT MANAGEMENT	25
	VIEWS ON IT MANAGEMENT AND THE EXTERNAL INFLUENCES INVOLVED	30
	DEFINITION OF THE BASIC CONCEPTS AS USED IN THIS BOOK	37
	QUESTIONS	38
	Chapter 2 Supplying IT products and services within an architecture	40
	Contents of this chapter	41
	WHAT REQUIREMENTS DO IT–SERVICES AND PRODUCTS HAVE TO MEET?	42
	WHY OPERATE UNDER AN ARCHITECTURE?	47
	WHAT IS AN ARCHITECTURE FOR IT FACILITIES?	48
	QUESTIONS	56
	Part 2 Traditional IT management: organizing demand and supply	57
	Chapter 3 Task focussed and simultaneous process-focussed supply of facilities	58
	ORGANIZING WORK	59
	HOW TO INTRODUCE PROCESS-FOCUSSED OPERATING?	62
	CONTROLLING PROCESSES	67
	QUESTIONS	70
	Chapter 4 The demand-side: functional management (using the method BiSL)	72
	Contents of this chapter	73
	THE DEMAND FOR IT FACILITIES	74
	LOOKING AT THE DEMAND-SIDE SYSTEMATICALLY: BiSL	77
	THE PROCESSES AT THE DEMAND-SIDE IN MORE DETAIL: VARIOUS BISL-TASKS	81
	QUESTIONS	89
	Chapter 5 The supply-side: application management (using the method ASL)	91
	THE SUPPLY-SIDE: APPLICATION MANAGEMENT AND EXPLOITATION OF IT FACILITIES	92
	METHOD FOR APPLICATION MANAGEMENT: ASL	94
	THE ASL PROCESSES LOOKED AT	98
	QUESTIONS	107
	Chapter 6 The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM)	108
	Contents of this chapter	109
	THE PLACE OF EXPLOITATION	109
	COMPUTER CENTRES AND CONTROL OF COMPUTER CENTRES	110
	THE IT INFRASTRUCTURE LIBRARY (ITIL): A METHOD OUTLINING THE PROCESSES IN IT EXPLOITATION ITIL	115
	ADVANTAGES AND DISADVANTAGES OF INTRODUCING ITIL	120
	A FEW ITIL PROCESSES IN MORE DETAIL	122
	OTHER METHODS THAT INDICATE THE PROCESSES AT IT EXPLOITATION	127
	MOF and MSF	128
	MSF	129
	TMN model	130
	QUESTIONS	133
	Chapter 7 Organizing IT Tasks and Processes	134
	Contents of this chapter	135
	TRENDS IN ORGANIZATION THEORY	135
	POINTS OF INTEREST IN SETTING UP ORGANIZATIONS	139
	THE THEORY, THE IT ORGANIZATION AND THE ITIL, ASL AND BiSL PROCESSES	146
	WHO PERFORMS THE PROCESSES: INSOURCING AND OUTSOURCING	149
	QUESTIONS	155
	Part 3 Controlling IT facilities	157
	Chapter 8 Controlling IT facilities (IT governance)	158
	Contents of this chapter	159
	WHO CONTROLS AND HOW DOES HE/SHE DO IT?	160
	WHAT ARE THE CONTROL POSSIBILITIES FOR THOSE THAT DEMAND IT FACILITIES?	161
	CONTROL USING INFORMATION	180
	PLANNING IT FACILITIES	185
	QUESTIONS	189
	Chapter 9 House in order: evaluating and improving	190
	EVALUATION AND IMPROVEMENT	192
	THE PROCESSES: PERSPECTIVE ON PROCESS IMPROVEMENT	194
	EFQM Model	198
	THE PROCESSES, RISK PERSPECTIVE	202
	THE PROCESSES: AUDIT PERSPECTIVE	206
	PERFORMANCE REQUIREMENTS REGARDING PRODUCTS	207
	QUESTIONS	210
	Chapter 10 Innovation from the customer and the chain perspective	212
	Contents of this chapter	213
	TRENDS IN THE SERVICE INDUSTRY, INCLUDING THE IT SERVICE INDUSTRY	214
	POINTS OF DEPARTURE IN DEVELOPING IT PRODUCTS AND SERVICES	215
	DISCOVERING, DEVELOPING AND IMPLEMENTING A NEW PRODUCT OR A NEW SERVICE	221
	THE IMPACT ON THE ORGANIZATION OF WORKING WITHIN CHAINS	226
	QUESTIONS	228
	Part 4 Aspects of IT management	229
	Chapter 11 The financial aspects	230
	Contents of the chapter	231
	THE FINANCIAL PERSPECTIVE AND IT PRODUCTS AND SERVICES	231
	KNOWING COST PRICES DEMANDS	237
	WHAT DO WE USE OUR KNOWLEDGE ABOUT THE COSTS OF PRODUCTS AND SERVICES FOR?	239
	AND WITH REGARD TO THE FACTS THERE ARE......	245
	QUESTIONS	246
	Chapter 12 The personnel aspects	248
	Contents of this chapter	249
	STAFFING THE IT ORGANIZATION	250
	A BOTTOM-UP APPROACH FOR ARRIVING AT FUNCTION DESCRIPTIONS	253
	APPLICATIONS OF ROLES, CONTEXT, TASK CLUSTERS AND COMPETENCIES	262
	QUESTIONS	264
	Chapter 13 Procurement of IT products and services (using the method ISPL)	266
	Contents of this chapter	267
	DEFINITIONS OF THE CONCEPT OF PURCHASE AND MODEL OF THE PURCHASE OF GOODS AND SERVICES	268
	REASONS FOR CONSIDERING AN ORGANIZATION SPECIFICALLY FOR IT PROCUREMENT	270
	DIFFERENCES AT PROCUREMENT OF IT PRODUCTS AND SERVICES	272
	THE IMPACT OF INTERNET ON IT PROCUREMENT	275
	CONSIDERING PROCUREMENT METHODICALLY	277
	THE ISPL METHOD	279
	QUESTIONS	287
	Chapter 14 Controlling contracts using service level agreements	289
	Contents of this chapter	290
	SERVICE LEVEL AGREEMENTS: OFTEN THE ELABORATION OF A CONTRACT	291
	WORKING WITH SERVICE AGREEMENTS	298
	SPECIFYING AND CONTROLLING SERVICE AGREEMENTS	303
	CONTENTS OF SERVICE LEVEL AGREEMENTS	309
	QUESTIONS	311
	Chapter 15 Securing IT facilities (according to amongst others ISO 17799)	312
	Contents of this chapter	313
	SECURITY, REQUESTS OF THE DEMAND ORGANIZATION AND POSSIBLE ANSWERS FROM THE SUPPLY ORGANIZATION	314
	WORKING SYSTEMATICALLY AT SECURING OF IT FACILITIES	317
	APPROACHES OF CONTINUITY IN IT FACILITIES	324
	DEALING WITH CONFIDENTIALIT OF DATA WHEN USING IT FACILITIES	327
	IN CASE ONE WANTS GUARANTEES OR WANTS TO TRA