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ERP Systems and Organisational Change A Socio-technical Insight

:	Bernard Grabot, Anne Mayère, Isabelle Bazet
:	Bernard Grabot, Anne Mayère, Isabelle Bazet
:	ERP Systems and Organisational Change A Socio-technical Insight
:	Springer-Verlag
:	9781848001831
:	1
:	CHF 140.40
:

:	Allgemeines, Lexika
:	English

:	214
:	Wasserzeichen/DRM
:	PC/MAC/eReader/Tablet
:	PDF

ERP (Enterprise Resource Planning) systems are now the backbone of the information systems in public and private sector organisations. Yet difficulties remain. This book provides a unique and comprehensive insight into ERP systems, from both a social and a technical viewpoint. Without trying to build an artificial consensus, several case studies are commented upon alternatively with a technical and social view, showing how the same facts can have different interpretations.

Prof. Bernard Grabot teaches production management, industrial organization and ERP systems at the National Engineering School of Tarbes, France. He is member of international research groups on 'knowledge-based enterprise' and has been involved in several projects on implementation of ERP systems, leading him to develop one of his research axes on the problem of implementation and adoption of these systems. He belongs to the Strategic Council that pilots the relationships between SAP and the French Universities for teaching purposes.

Prof. Anne Mayère's teaching activities mainly concern project management, communication in organizations, the evolution of information and communication activities and information systems in contemporary firms. She is the Head of the research team 'Organizational Change, Communication and Quality' of the LERASS research laboratory, France, and her main research topics are on conditions of use of information technology in small and medium firms, and rationalization of information production and system design in contemporary firms.

Dr Isabelle Bazet is Associate Professor in Information and Communication Sciences at the Institute of Technology, Tarbes, France. Her research interests focus on information and communication rationalization in organizations, with a specific emphasis on ERP systems, including a three-year research program concerning the relationship between organizational change and information system transformation in firms dealing with ERP implementation projects.

	Contents	6
	1 The Mutual Influence of the Tool and the Organisation	11
	1.1 Introduction	11
	1.2 Integration Versus Communication	12
	1.3 Unification Versus Interpretation	17
	1.4 Alignment Versus Adaptability	18
	1.5 New Developments in ERP Integration	19
	1.6 References	20
	2 ERP Systems in the Extended Value Chain of the Food Industry	23
	2.1 Introduction	23
	2.2 Research Methodology	25
	2.3 Integrating the Extended Value Chain with ICT	26
	2.4 The Food Industry as Extended Value Chain	27
	2.5 Key Criteria for Integration Choices	32
	2.6 Conclusions	33
	2.7 References	34
	3 Integrative Technologies in the Workplace: Using Distributed Cognition to Frame the Challenges Associated with their Implementation	37
	3.1 The Integrative Logic of ERP Systems	37
	3.2 Distributed Cognition: A Framework to Study Integrative Technologies	39
	3.3 Mutating Artefacts, Mutating Work: The Case of Billing Services in a Hospital Environment	41
	3.4 From Paper to Screen: Analysing the Change that Organisational Members Experienced	47
	3.5 The Contribution of Distributed Cognition to the Study of Integrative Technologies in the Workplace	52
	3.6 References	55
	4 ERP Implementation: the Question of Global Control Versus Local Efficiency	57
	4.1 Introduction	57
	4.2 ERP and Information Production Design	58
	4.3 ERP Combined with Business Process Re-engineering and Business Process Outsourcing: Re- designing the Organisation While Transforming its Information System	61
	4.4 Contradictory Dynamics Relying on Local Employees and on Project Teams	63
	4.5 Back to the Definition of Information and Knowledge Associated with ERP Design	65
	4.6 Conclusion	66
	4.7 References	67
	5 Why ERPs Disappoint: the Importance of Getting the Organisational Text Right	69
	5.1 Introduction	69
	5.2 What is an Organisation (and What Is Its Basis in Communication)?	74
	5.3 The Case Study	76
	5.4 A Reconciliation of Texts?	82
	5.5 Conclusion	92
	5.6 References	93
	6 Contradictions and the Appropriation of ERP Packages	95
	6.1 Introduction	95
	6.2 Views of Information and Communications Technology Appropriation Processes	96
	6.3 Coping with Contradictions and ERP Packages	98
	6.4 Discussion	102
	6.5 Conclusion	105
	6.6 References	106
	7 Exploring Functional Legitimacy Within Organisations: Lessons to e Learnt from Suchman s Typology. The Case of the Purchasing Function and SAP Implementation	111
	7.1 Introduction: Revisiting Weber s Bureaucratic Organisation. Challenging the Power of Functions and heir Quest for Legitimacy ithin Organisations	111
	7.2 Suchman s Contribution and Suchman s Typology in the Debate on the Nature of Legitimacy	113
	7.3 Putting Suchman s Typology into Practice: an Analysis of the Legitimisation Process of a Purchasing Department During the Implementation of an ERP System	119
	7.4 References	126
	8 How to Take into Account the Intuitive Behaviour of the Organisations in the ERP?	129
	8.1 The Enterprise: a Complex Mix of Various Trades Organised in Business Processes	129
	8.2 Enterprise Resource Planning to Support Business Processes	131
	8.3 EDME Company: a Real Industrial Example	132
	8.4 Which Requirements for Business Processes in a Changing Environment?	135
	8.5 Autonomy and Competition: the Performance Weight	137
	8.6 Towards a Tool to Manage the Decision Processes Environment	139
	8.7 How to Transform Authority in Performance Drivers	142
	8.8 How to Take into Account the Intuitive Behaviour of the Organisations in the ERP?	143
	8.9 References	146
	9 Process Alignment or ERP Customisation: Is There a Unique Answer?	149
	9.1 Introduction	149
	9.2 The ERP as a Tool for Change Management	150
	9.3 ERP Implementation and Business Process Alignment	154
	9.4 Customisation of the ERP Package	158
	9.5 Can Standard Processes or Customisation Bring a Competitive Advantage?	162
	9.6 Conclusion	164
	9.7 References	164
	10 Process Alignment Maturity in Changing Organisations	167
	10.1 Introduction	167
	10.2 ERP: After the Project, the Post-project	168
	10.3 Synthesis of ERP Surveys	171
	10.4 Towards a Maturity Model for ERP Good Use	175
	10.5 Organisational and Temporal Heterogeneousness of an Information System	179
	10.6 Towards the Construction of a Learning Path	186
	10.7 Conclusion	188
	10.8 References	188
	11 A Cross-cultural Analysis of ERP Implementation by US and Greek Companies	191
	11.1 Introduction	191
	11.2 Literature Review	192
	11.3 Methodology	196
	11.4 Case Analysis: Implementation and Discussion	196
	11.5 Conclusions	200
	11.6 References	208
	Appendix Utilisation of Suchman s Paper	211
	Index	223