: Abhinav Krishna Kaiser
: Reinventing ITIL® in the Age of DevOps Innovative Techniques to Make Processes Agile and Relevant
: Apress
: 9781484239766
: 1
: CHF 59.30
:
: Anwendungs-Software
: English
: 316
: Wasserzeichen/DRM
: PC/MAC/eReader/Tablet
: PDF
Delve into the principles of ITIL® and DevOps and examine the similarities and differences. This book re-engineers the ITIL framework to work in DevOps projects without changing its meaning and its original objectives, making it fit for purpose for use in DevOps projects. Reinventing ITIL® in the Age of DevOpsshows you the relevance of ITIL since the emergence of DevOps and puts a unique spin on the ITIL service management framework. Along the way you will see that ITIL is a mature service management framework and years of maturity will be lost if it's made invalid. 

The ideas, recommendations, and solutions provided inReinventing ITIL in the Age of DevOps can be leveraged in order to readily develop solutions or create proposals for clients. The ideas in this book can be further expanded to deliver seamless services to DevOps projects. 

Wh t You Will Learn
  • D scover the basics of ITIL and DevOps
  • Compare ITIL and DevOps
  • Understand the structure of a DevOps organization and adapt the ITIL roles to this structure
  • Re-engi eer ITIL for DevOps projects
  • Implemen major processes such as incident management, configuration management, and change management processes in DevOps projects
  • Automate activities within processes
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ho This Book Is For 

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Consultants, business analysts, administrators, and project managers who are looking for more information about Dynamics 365.


Abhinav Krishna Kaiser works as a senior manager in a leading consulting firm. He leads the development of DevOps solutions to various companies who seek to develop software in an Agile way. Apart from consulting on DevOps, he also trains IT professionals on DevOps concepts, processes, and tools. 

Abhinav is one of the leading names synonymous with ITIL, his previous publication -Becoming ITIL Foundation Certified in 7 Days, is one of the top guides recommended to IT professionals looking to become ITIL Foundation certified and to those getting into the field of service management. Abhinav started consulting with clients fifteen years ago on IT service management, where he created value by developing robust service management solutions. He is one of the foremost authorities in the area of configuration management and his solutions have stood the test of time, rigor, and technological advancements.
Apart from delivering training on DevOps, Abhinav has delivered ITIL Foundation and ITIL Expert training to employees from various multinational corporations. He blogs and writes guides and articles on DevOps, Agile, and ITIL. 

While the life of a consultant is to go where the client wants him to be, Abhinav is currently in Bangalore. He is happily married with two little kids. 
Table of Contents5
About the Author13
About the Technical Reviewer14
Introduction15
Chapter 1: Introduction to DevOps17
What Exactly Is DevOps?18
DevOps with an Example19
Why DevOps?20
Let’s Look at the Scope22
Benefits of Transforming into DevOps23
Insight from State of DevOps Report24
DevOps Principles25
Culture26
Automation26
Lean27
Measurement28
Sharing29
Elements of DevOps29
People32
DevOps Team34
Basis for a DevOps Team35
An Example of a DevOps Team35
Process36
Continuous Integration37
An Illustration39
Continuous Delivery40
Who Employs Continuous Delivery?42
Automation Testing vs. Continuous Testing42
Continuous Deployment44
Continuous Delivery vs. Continuous Deployment45
Technology46
Choosing the Right Tool46
Categories of Tools47
Source Code Repositories48
Hosting Services48
Orchestrators49
Deployment and Environment Provisioning49
Testing50
Is DevOps the End of Ops?50
Chapter 2: ITIL Basics52
IT Service Management and ITIL52
ITIL Conception53
Competition to ITIL55
Service Management in the Digital Age56
Understanding Services57
Service Types (Components)58
Core Service59
Enabling Service60
Enhancement Service60
Understanding Processes61
Understanding Functions62
Functions in ITIL62
Processes vs. Functions63
ITIL Service Lifecycle64
Service Strategy65
Service Strategy Processes67
Service Design67
Service Design Processes68
Service Transition68
Service Transition Processes69
Service Operations69
Service Operations Processes70
Continual Service Improvement70
Continual Service Improvement Process71
ITIL Roles72
Service Owner72
Process Owner73
Process Manager73
Process Practitioner74
RACI Matrix74
An Example to Understand RACI75
Tips on RACI Creation76
How Far Is ITIL from DevOps?77
Chapter 3: ITIL and DevOps: An  Analysis78
Product vs. Services79
Big-Ticket Conflicts82
Which Is It: Sequential vs. Concurrent?83
Let’s Discuss Batch Sizes83
It’s All About the Feedback83
The Silo Culture84
What Is Configuration Management?85
Continuous Deployment Makes Release Management Irrelevant86
Union of Mind-Sets87
The Case for ITIL Adaptation with DevOps88
To Conclude89
Chapter 4: Integration: Alignment of Processes91
Analysis of ITIL Phases91
Analysis: Service Strategy Phase93
Strategy Management for IT Services93
Service Portfolio Management96
Financial Management for IT Services96
Demand Management96
Business Relationship Management98
Analysis: Service Design Phase99
Design Coordination99
Service Catalog Management103
Service Level Management104
Availability Management105
Capacity Management106
Business Capacity Management106
Service Capacity Management108
Component Capacity Management109
IT Service Continuity Management109
Information Security Management110
DevSecOps111
Rugged DevOps112
Supplier Management113
Analysis: Service Transition Phase114
Transition Planning and Support114
Change Management115
Service Asset and Configuration Management115
Release and Deployment Management115
Service Validation and Testing115
Change Evaluation116
Knowledge Management117
Analysis: Service Operation Phase